Pharma Study 1: Syndicated Supply Chain - Biennial Tracker

We have undertaken a biennial syndicated UK supply chain study since 2003 that identifies the needs of hospitals, independent pharmacists and dispensing doctor practices. We routinely measure their satisfaction with manufactures, 3PLs and Homecare providers. A number of pharmaceutical companies use our yearly results to help assess how effectively they are performing verses other manufacturers. This survey is a cost-effective way of understanding the needs of the supply chain. Over the last few years the survey has covered many topics including:

· Satisfaction with manufacturer performance
· EDI
· Satisfaction with wholesaler/carrier performance
· The impact of stockouts
· The importance of 10 key service factors
· The preference for direct deliveries or wholesaler deliveries (Hospitals)

Conclusion: The survey has been popular with a number of manufacturers and helped them to restructure their processes, deliver a better service and produce cost savings.